PAID CLIENT INTAKE
Your project is confirmed.
Now we build from your rules.
This intake gives Fenlow the operational detail needed to turn your confirmed project scope into a practical support handoff system for your store. Answer from the way your business actually operates — not from how you think a generic support team should work.
Your scope is already set.
The three workflows and decision-tree topic should match the project scope confirmed before payment.
No passwords required.
Fenlow does not need unrestricted store credentials, payment details or sensitive account passwords.
Use your real business rules.
Clear approval limits, exceptions and escalation rules help us build a playbook your team can actually follow.
HAVE READY
What you'll need.
- Your confirmed Fenlow project scope.
- Links to your published store policies.
- Your assistant's approval and escalation limits.
- Examples of common customer situations.
- Your preferred support tone and response style.
HOW TO COMPLETE IT
Specific beats perfect.
- Describe what normally happens today.
- State exactly what your assistant may do alone.
- Explain when owner approval is required.
- Include unusual exceptions where they matter.
- Use “None” when a requested rule does not exist.
Do not include passwords, payment details or unredacted personal information. If you paste customer-message examples, remove names, email addresses, phone numbers, delivery addresses, order numbers and other identifying details first.
Give us the rules behind your support system.
Complete every required field below so we can begin building from the information agreed in your project scope.
AFTER YOU SUBMIT
We review the rules before we build the system.
Your intake becomes the working source for your custom support playbook. We review it for gaps, contradictions and unclear authority limits before turning it into workflows, decision rules and customer-response guidance.
We check your intake.
We compare your answers with the scope confirmed before payment and identify anything that still needs clarification.
We resolve unclear rules.
If a policy, exception or approval limit is unclear, we contact you before building around an assumption.
We build your handoff system.
Once the required information is usable, we begin converting your rules into the agreed playbook and supporting materials.
The initial delivery period begins once payment has been received and Fenlow has the information required to start the project. If something essential is missing, we’ll contact you before the build begins.