Selected work · fictional samples

See what a clear support handoff looks like.

Explore two sample systems built for the fictional Shopify store Pawhaven. Choose the focused six-page example or the wider eighteen-page playbook.

Clear disclosure Pawhaven is fictional. These are portfolio samples, not client work or claimed results.

Choose a sample

Start with the level of support your store needs.

Both examples show Fenlow’s structure and visual standard. Every paid delivery is rebuilt from the client’s approved policies, limits and wording.

Focused starting point

Handoff Focus

$49.00 AUD custom service

6 pages

See how one repeated support problem becomes a usable workflow with a decision path and approved replies.

  • One Shopify support workflow
  • One simple decision path
  • Three approved reply templates
  • Basic approval and escalation boundaries
Explore Handoff Focus →
Wider system

Complete support handoff

The Handoff Complete

$100.00 AUD custom service

18 pages

Explore the wider system: three connected workflows, complete authority rules, ten replies and practical reference tools.

  • Three workflows in total
  • Ten approved reply templates
  • Full decision-tree and authority matrix
  • Daily, quick-reference and case-note guidance
Explore The Handoff Complete →
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What the samples demonstrate

The samples demonstrate structure, usability and presentation. Fenlow does not invent refund authority, legal rules, approval limits or customer promises. Your finished system uses information you approve.

Free Store Fit Check

Not sure which system fits your store?

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