HANDOFF FOCUS · ONE-WORKFLOW SUPPORT SYSTEM

Hand off the support problem your assistant asks about most.

We turn one repeated Shopify support issue into a clear workflow, a simple decision path and three approved replies - built from your policies, limits and wording.

Request the free Fit Check See what's inside
One focused support problem No store passwords One factual correction
Manifest · Handoff Focus 6 pieces
WF·01Custom workflow✓ included
DT·01Decision path✓ included
RESP·03Approved replies✓ included
AUTH·01Basic boundaries✓ included
DOC·01Branded PDF✓ included
FIX·01Factual correction✓ included
One repeated problem· Shopify-specific checks· Owner-approved boundaries· Three usable replies
THE FOCUS PROBLEM

One recurring ticket should not keep returning to you.

If your assistant repeatedly asks how to handle the same delay, refund request, damaged item or address change, the issue is not effort. The decision process has never been clearly handed over.

01

The checks are unclear

Your assistant does not know which Shopify details or customer facts must be confirmed first.

02

The response changes

The same situation receives different wording, promises and follow-up dates.

03

Authority is uncertain

Your assistant cannot tell what they may resolve and what must come back to you.

04

The interruption repeats

You keep answering a problem you believed had already been delegated.

WHAT'S INSIDE

One problem, organised properly.

This is a focused custom service, not a reduced copy of the Complete playbook. Every piece supports one agreed customer-support situation.

WF·01

One custom workflow

A practical check-decide-respond-escalate sequence for the agreed support issue.

DT·01

Simple decision path

A visual route through the key questions and possible outcomes.

RESP·03

Three approved replies

Customer-ready messages using your approved wording and required checks.

AUTH·01

Basic boundaries

A clear split between what your assistant may do and what the owner decides.

DOC·01

Four-to-six-page PDF

A concise branded reference your assistant can keep open while working.

FIX·01

One factual correction

We correct one factual mismatch within the agreed workflow scope.

WHY CUSTOMISATION MATTERS

A template gives you structure. Focus builds the decision around your store.

Generic templateInformal handoffHandoff Focus
Uses your current policyGenericInconsistently✓Built from intake
Defines assistant boundariesBroadOften unclear✓Owner approved
Includes Shopify checksSometimesRelies on memory✓Built into workflow
Provides usable repliesGeneric wordingVaries by person✓Three approved replies
Includes a correctionNoNo✓One factual correction
FICTIONAL PORTFOLIO SAMPLE

Pawhaven: Delayed Delivery Handoff

Pawhaven is fictional. The sample demonstrates the complete Handoff Focus scope for one support problem and is not a client result or testimonial.

06pages
01workflow
03replies
Section 01 · Workflow

Delayed-delivery workflow.

01Confirm the customer and match the order number and email.
02Check payment, fulfilment, dispatch date, address and live tracking.
03Classify the issue and use the matching approved reply.
04Record the action, follow-up date and anything requiring owner approval.
HOW IT WORKS

From one repeated question to one approved handoff.

Free
01

Store Fit Check

We review your store and confirm whether Focus fits the problem before you pay.

Agreed
02

Scope, payment and intake

You approve the one-workflow scope, complete the $49.00 AUD one-off payment and provide the relevant policy, examples and decision limits.

Custom
03

Focus build

We build the workflow, decision path, three replies and basic boundaries from your approved information.

Delivered
04

Review and correction

You receive the branded PDF and may request the included factual correction within the agreed scope.

Delivery timing: Your delivery date and correction window are confirmed in the written scope before payment.
INTRODUCTORY CLIENT PRICE · NO SUBSCRIPTION

Start with the problem that repeats most.

Focus is for a live Shopify store that needs one recurring support situation organised before committing to a wider system.

Good fit

  • One recurring support issue
  • An existing store policy
  • A clear owner approval limit
  • A live Shopify store

Choose Complete instead

  • Three connected workflows
  • Ten approved replies
  • Full authority matrix
  • Editable operational version
✓No store passwords
✓No subscription
✓One factual correction
✓Built from approved rules
Handoff Focus · introductory price
$49.00 AUDone-off
A focused custom build for one repeated Shopify support problem. Payment is requested only after the free Store Fit Check confirms suitability and you approve the written scope.
  • 1 customised support workflow
  • 1 simple decision path
  • 3 approved customer replies
  • Basic approval and escalation boundaries
  • 4-to-6-page branded PDF
  • 1 factual correction
Seven-day upgrade option

After Focus delivery, you receive a private single-use upgrade code that credits your Handoff Focus payment toward The Handoff Complete. It is valid for seven days for the same client and store and cannot be combined with another discount.

Request the free Fit Check
No deposit to apply. No compulsory sales call.
QUESTIONS, ANSWERED

Know exactly what Focus does before you apply.

No. Handoff Focus is rebuilt from your approved policy, limits, wording and recurring support problem. The Pawhaven document is only a fictional demonstration.
One. We agree on one clearly defined recurring support problem before payment. Additional problems require a separate Focus project or The Handoff Complete.
No. We do not ask for store passwords or unrestricted admin access. You provide the relevant approved information during intake.
No. Focus organises your existing approved business rules. It is not legal, financial, tax, regulatory or compliance advice.
The Store Fit Check is free. If Focus is suitable, you approve the written scope and complete the $49.00 AUD one-off payment before the custom build begins.
It corrects one factual mismatch between the delivered PDF and the approved information supplied for the agreed workflow. It does not add a new workflow, policy, reply set or expanded scope.
After delivery, the original Focus client receives a private single-use upgrade code that credits the Handoff Focus payment toward The Handoff Complete. It expires after seven days, applies only to the same client and store and cannot be combined with another discount.
No. The Handoff Complete includes three connected workflows in total. The Focus workflow becomes the first of those three when the same client and store upgrade.
Choose The Handoff Complete. It includes three workflows in total, ten replies, the full authority matrix, checklists and an editable operational version.
No. Fenlow Systems is an independent service and is not affiliated with or endorsed by Shopify.
START WITH THE QUESTION THAT KEEPS RETURNING

Hand off one support problem properly.

Request the free Fit Check